FAQs

Pure Baking Soda & White Vinegar are our best friend when it comes to cleaning! 95% of our products are ECO FRIENDLY with our goal to be 100% eco-friendly in the next 12 months. We care about the environment and we understand some tough jobs will just require specific cleaning products so we make sure to train our staff to use the most gentle and effective cleaning solutions for your home. We are continuously testing new environmentally friendly products to see if they actually work and we’re open to any suggestions or products you may want us to use. For each new client we have, whether it be residential or commercial, the needs and products we use will be discussed and customized based on the clients needs. This ensures they are receiving the cleaning they need for their offices and homes.

The first cleaning ALWAYS takes the longest as we bring your home up to maintenance level. The length will depend on amount of pets, kids or people living in the home, the level of buildup, decorating style and the size of your home. Employing a recurring service helps maintain your home beautifully and keeps the time length and costs down for you.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Each home is different, because of the home’s specific needs, it may take more or less time for us to clean your home compared to your neighbours. Without cleaning the space first, it can be difficult to estimate how long it will take. When you set up your initial cleaning, we will provide you with a ballpark estimate of how long a regular cleaning will take. Then, once we have provided the initial cleaning, we will have a much better idea of how long a regular cleaning will take.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises, vacuuming, mopping etc then having the pet at home is completely fine with us. To ensure that everyone is safe and comfortable, we do recommend that the animal be in a crate or a separate room for the duration of the job. Please Note: We don’t clean up urine or feces left from animals but if it’s essential the price will increase because different tools and supplies will be needed.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

ESPRIT Cleaning is fully insured for up to $5million as well as for any property or possessions damage. If proof of insurance is required, we’re happy to provide it.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Regardless of linen changes – beds will always be made. If you would like fresh linen on the beds, we can absolutely take care of that, all we request is that you leave a spare set of linens you would like us to use on the bed.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Nope! Only if you would like to be. All we ask is that you are there for the first 5 minutes of the initial clean to walk us through your home and explain any areas to give special attention too or any areas you would like us to avoid.

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Once you fill out our easy estimate request, we will contact you within 24 hours with an estimate, normally by phone and any future communication done via email or Facebook messenger. We will clarify any details, like what day and time you prefer and any special requirements needed and once you book your cleaning, you’ll receive a confirmation email. That’s it, now you can get back to living your best life!

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We love a challenge! As long as ESPRIT Cleaning is able to complete the task (have the right tools and supplies), we would gladly add extra tasks to your cleaning! We simply request 48 hours notice prior to the visit to ensure we can allot any additional time needed. We prioritise the relationship we have with our customers first and foremost and will always try to accommodate last minute requests!

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We don’t charge per hour, we charge per job. If there are specific tasks you would like to done in a certain time frame, we can absolutely accommodate that, just let us know how we can help!
Cleaning is more about the tools, equipment, effort and expertise involved. Our time is one small factor.
Here at Esprit Cleaning we do not pride ourselves on being the cheapest service. We pride ourselves on quality of service and the relationships we build with our customers.
I've had clients ask us last minute to do laundry or ironing or other last minute tasks and because we run our business in a way that is customer first, not profit first, we're able to cater to thier needs in a professional and excellent way.
We go the extra mile for our customers with impeccably high standards and extra hours if needed and we're able to do this because we don’t charge per hour.
The value of having a regular and dedicated housekeeper is not something we want to convince you of, it's simply a lifestyle. It’s ESPRIT.

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

After the cleaning, we simply send an invoice to you via email, which is due upon receipt. You can pay with Stripe, Papyal or via bank transfer after your service. If you do not have an email, you can stop by our office to pay also!

**We have to mention that any lack of payment from prior cleanings will prevent us from being able to provide services in the future, once your bills are paid we will be happy to return. If there is a history of continual late payments, payment prior to cleaning may be required.

Cleaning is more about the tools, equipment, effort and expertise involved. Our time is one small factor.

We understand that life happens. In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. ESPRIT cleaning does require a 48-hour notice for cancellation – email, phone call, text message or Facebook messenger are acceptable. At the time of cancellation, we will go over a time that works best to reschedule your cleaning. Any same day cancellations will be charged 50% of the cleaning fee estimate.

Integrity is our middle name. We will always mention an issue, a breakage, or anything worth noting to our customers. We don’t sweep things under the rug, literally and metaphorically (pun intended!). If anything is broken or damaged, our staff are trained to photograph it and report it immediately. Each cleaner is careful and respectful of your space, but we are all human and accidents happen. Once the damage is reported, we will contact you to discuss a quick and fair resolution. We alwaysl do our best to repair or replace an item that is broken. Each residential cleaner is fully insured, and therefore an insurance claim can be filed when applicable. If you have any irreplaceable or expensive items we ask that you put these away in a safe spot to ensure it’s safe keeping. Please note, we do not replace or repair items that had existing damage or were improperly installed.

Tips are never expected, but are greatly appreciated, and are accepted. The positive feedback is motivating for our staff and if you’d like to leave a review on our website and mention the name of your cleaner too they will receive a bonus from us! Leave a review on our Facebook page, we’d greatly appreciate that! 

We can provide services as often as you would like. ESPRIT Cleaning is happy to provide services weekly, biweekly, monthly or sporadically. Some clients request cleaning services for special events or move in and move out services. We’re happy to work on a no-contract basis, which means that you can update or change your service schedule to accommodate your needs or budget as they change. For commercial clients we can provide services either during the workday or after hours – whichever best suits you.