Esprit Cleaning Services

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Answers To All Your Questions

Your Questions, Our Answers

Great question! and 99% of the time NO.

99% of the residential cleaning (maintenance, deep cleans and End Of Lease Cleans) are done by trained cleaners I've personally trained to the highest standard. 

I started this business cleaning myself. I built our client base to 25 before hiring my first trainee. I wasn’t sure I even wanted to grow a cleaning business to be totally honest, I was just happy providing a service and feeling valued fo the work I did everyday. But when I started turning away 1, 2, 3, 4 and more clients I thought maybe I could train other cleaners to do just a good as I was doing for my clients. I say that humbly, not trying to toot my own horn but the reason I was able to attract and keep so many clients is because I’m a really good cleaner. I have the eye for attention to detail but not only that, I'm passionate about cleaning and organisation. I love the transformation and satisfaction I feel after cleaning and organising a space. 

I train cleaners out of my own pocket. I invest a lot of time, money and energy into hiring well, training up and treating our cleaners well so they stay with us for a long time and you benefit from the synergy I've created in our team. 

In short, no we don't subcontract the cleaning.

The only work we subcontract are window cleaning, pressure washing services, carpet and upholstery cleaning and tile and grout cleaning. The reason is because they require specific knowledge and experience. Some cleaners can do it all but it’s like if you were hiring an accountant to do your taxes would you hire someone who has had years experience in Australian tax or someone who decided to be a bookkeeper a few months ago? We focus on excellence and make sure who we send to the job has at least 1-2 years experience in a specific niche.

The only other exception is say we’ve booked a clean in advance, like a big End of Lease Clean and the cleaner falls ill or unforeseen circumstances arise and I’m down a cleaner, I have a database of back up cleaners and subcontractors who will be able to help us out for that clean. They are all experienced cleaners but if it’s someone I haven’t personally trained then I’ll also conduct a quality check to make sure we haven’t missed anything. It’s always a team effort. 

I get it, I would want to know if someone who is cleaning my home or office space is trustworthy. The first thing we do to soothe that fear is make sure every cleaner we hire or work with has a national police check. This ensures a baseline trust. From there we have public liability insurance for up to $5million so if for any reason something goes wrong and the strangest things can happen when cleaning, for example, we have your back. We will get it fixed or replaced. No dramas. 

We maintain a level of professionalism and respect for all our clients that I expect all our cleaners to adhere to, from the smallest things like taking their shoes off before walking into your home to introducing themselves and making sure they ask a few questions on their initial clean like “are there any sensitive surfaces we should be aware of”, “is there anything you would like us not to touch or move?”

We do everything we can to make you feel comfortable and safe in our hands. We’re the professionals and our goal is that you don’t have to stress or worry before we arrive or after we leave.

Training, trials & testimonials and our guarantee. That’s our focus. I don’t let anyone into our clients homes unless they’ve been trained by myself or another experienced ESPRIT team member. We have a unique way of doing things, we battle tested and tried so many different types of products and found what works the best on every type of surface. 

Just give us a go! It can’t hurt and you’re not locked into anything. After your first cleaning appointment I message you personally to ask how it went and how we can improve. So far we’ve had a 99% success rate. Meaning I think out of hundreds of cleans and 50 clients (regular and once off) we’ve had 2 people ghost us and it likely didn’t have anything to do with our quality of cleaning.

We have over 20 5 star reviews across Facebook and Google and growing. Most people don’t leave reviews so to have 20 really shows that we provide a quality service. 

Our guarantee. We don't do discounts or refunds but this is my guarantee. If for any reason you’re not happy, I will come and clean your home myself completely free. I’ve never lost a client in 5 years so I know you’ll be 100% satisfied. So it’s even better than a refund or discount. You get an extra sparkling clean home

The frequency of your cleaning appointments is entirely up to you. You can provide us a schedule and we will accommodate you. The only thing with irregular cleans is you won’t have an exclusive spot so it will just depend on availability of our cleaners that week. 

In terms of timing, we are open 7 days a week 8am - 5pm. With the exception of commercial cleaning that might be night shift work. 

For all our regular residential clients and once off cleans, we can accomodate you any time of the week. Office hours are Mon-Fr- 8am - 5pm but cleaning work can be carried out at any time, as long as we have notice, we can book you in and make it happen. The reason we’ve decided to be flexible is because with end of lease cleans, move in cleans or post construction cleans, there are always things that can arise like removal truck running late or just the move taking longer than expected that can throw off the cleaning time and we will always do our best to accommodate your requirements.

Ok this is a big one. It’s kind of funny to me that cleaning companies lead with their differentiating factor being that they use all eco-friendly products. Our take is that in 2024 and with the state of Mother Earth, using eco-friendly and biodegradable products is a non-negotiable. It shouldn’t be the difference, it should be the bare minimum. 

Everything we use is eco-friendly, with the exception of 2 products which you can read more about in this blog article where I’ve broken each product down and explained what we use it for.

This comes back to trust and like I mentioned earlier in the article, all our cleaners including must have National Police Checks. So you can be sure their past has been examined. We also provide these to you via email so you have them on file.

To mitigate any risk of your privacy or property being jeopardised, we recommend putting anything you value into a safe.

We have internal confidentiality agreements that all cleaners must sign and adhere to. The hiring process and training we provide at ESPRIT Cleaning, along with our professionalism and high standards of excellence eliminates any major risk of privacy or security concerns.

There’s nothing we won’t clean - just give us a heads up so we can make sure we have the right tools for the job! We’ll even clean your big wheelie bins for you and sanitise them too! 

We understand everyone has specific requirements to keep their home in tip top shape so we can customise your regular maintenance cleans to include certain add ons like oven cleaning, window cleaning, blinds cleaning etc. This way your home is always kept in the best condition. 

As a company we also aim to provide exceptional value. For example if you want a sliding glass door cleaned every now and then we’ll throw it in for free as a massive thank you for your business!

Trust issues! Who doesn’t have them 😉

 

We’re not going to promise you the world, we’re just going to show you. Hire us for a trial period or just one clean and decide for yourself if you would like us to keep coming back. There’s no lock in contracts, no catches, nothing! If you meet us half way, we’ll just promise you’ll have a sparkling clean home.

We don’t offer refunds or discount our services, unless there is an exclusive offer but my guarantee to you, as the owner and director of ESPRIT Cleaning is that if you’re not happy with the clean, I will come and clean your home myself for FREE. 

So no matter what, after all is said and done, you’ll have a sparkling clean home and we don’t pressure you into rebooking. But this has never happened! We know you’ll be impressed with your clean. 

We take the fact that you are letting us into your home regularly very seriously and the level of care we have is unmatched. You can always reach out to me personally with any questions or concerns and I’ll be here to listen and accommodate your needs as best as we possibly can because we value you, your home and your business.

Let’s talk about pricing. I thought I’d leave this to lucky last because it’s the most common objection we have, which we understand! Why not get a cheaper clean if you can?! Every penny counts these days and we want to be able to provide an affordable cleaning service for as many people as possible. 

Let me break it down by common questions and address the possible desires behind them:

“What’s your hourly rate and what happened to cleaners being $30-$45 per hour?”

As of April 1, 2024 our hourly rate is $70 per hour. Now you might gasp and think cleaners make more than me but our cleaners are generally paid a little above award wages at $31 per hour. To run a cleaning service and provide the excellent service we do, including training, the best equipment, supplies, workers compensation, public liability insurance, travel expenses, depreciation of our cars, admin and management our your account and the list goes on $70 barely covers all these costs, not to mention we aren’t a big national company with funding or investors. This is my small business. Tahnya Pivac, originally from the Gold Coast, born to Croatian immigrant parents, who was told to go to University and get a real job and couldn't find work for a whole year, even with over 8 years experience in my chosen degree.  I’ve boot strapped this business from stocking supplies and equipment in my garage to training cleaners to provide the best possible cleaning service you’ll ever have to pouring my heart and soul into marketing, communicating with you and making sure we meet all your expectations and requirements. 

What I encourage anyone who is looking for a cleaner to do is to instead of asking for the hourly rate, think broader. Do you want a solo cleaner just looking to make extra money that hasn’t had any training and probably just figures things out as they go along, who doesn’t invest in the best equipment or quality products and you’ll probably have to baby sit them and tell them what they’ve missed each time and not be super excited to come home because you know it’s going to be a mediocre clean OR do you want a cleaning agency who scouts for talented cleaners than makes them better and has all the best equipment and cleaning products?

Not that there’s anything wrong with solo cleaners! I was one! But I know my standard of excellence is unique. I invested in quality products, equipment and training from the start. I did hours and hours of research before cleaning anyones home and I know most cleaners don’t do this. 

Pure Baking Soda & White Vinegar are our best friend when it comes to cleaning! 95% of our products are ECO FRIENDLY with our goal to be 100% eco-friendly in the next 12 months. We care about the environment and we understand some tough jobs will just require specific cleaning products so we make sure to train our staff to use the most gentle and effective cleaning solutions for your home. We are continuously testing new environmentally friendly products to see if they actually work and we’re open to any suggestions or products you may want us to use. For each new client we have, whether it be residential or commercial, the needs and products we use will be discussed and customized based on the clients needs. This ensures they are receiving the cleaning they need for their offices and homes.

The first cleaning ALWAYS takes the longest as we bring your home up to maintenance level. The length will depend on amount of pets, kids or people living in the home, the level of buildup, decorating style and the size of your home. Employing a recurring service helps maintain your home beautifully and keeps the time length and costs down for you.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Each home is different, because of the home’s specific needs, it may take more or less time for us to clean your home compared to your neighbours. Without cleaning the space first, it can be difficult to estimate how long it will take. When you set up your initial cleaning, we will provide you with a ballpark estimate of how long a regular cleaning will take. Then, once we have provided the initial cleaning, we will have a much better idea of how long a regular cleaning will take.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We love all pets, but you know your pets better than we do! If your pet is comfortable being around new people, especially those making noises, vacuuming, mopping etc then having the pet at home is completely fine with us. To ensure that everyone is safe and comfortable, we do recommend that the animal be in a crate or a separate room for the duration of the job. Please Note: We don’t clean up urine or feces left from animals but if it’s essential the price will increase because different tools and supplies will be needed.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

ESPRIT Cleaning is fully insured for up to $5million as well as for any property or possessions damage. If proof of insurance is required, we’re happy to provide it.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Regardless of linen changes – beds will always be made. If you would like fresh linen on the beds, we can absolutely take care of that, all we request is that you leave a spare set of linens you would like us to use on the bed.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Nope! Only if you would like to be. All we ask is that you are there for the first 5 minutes of the initial clean to walk us through your home and explain any areas to give special attention too or any areas you would like us to avoid.


From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

Once you fill out our easy estimate request, we will contact you within 24 hours with an estimate, normally by phone and any future communication done via email or Facebook messenger. We will clarify any details, like what day and time you prefer and any special requirements needed and once you book your cleaning, you’ll receive a confirmation email. That’s it, now you can get back to living your best life!

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We love a challenge! As long as ESPRIT Cleaning is able to complete the task (have the right tools and supplies), we would gladly add extra tasks to your cleaning! We simply request 48 hours notice prior to the visit to ensure we can allot any additional time needed. We prioritise the relationship we have with our customers first and foremost and will always try to accommodate last minute requests!

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

We don’t charge per hour, we charge per job. If there are specific tasks you would like to done in a certain time frame, we can absolutely accommodate that, just let us know how we can help!
Cleaning is more about the tools, equipment, effort and expertise involved. Our time is one small factor.
Here at Esprit Cleaning we do not pride ourselves on being the cheapest service. We pride ourselves on quality of service and the relationships we build with our customers.
I've had clients ask us last minute to do laundry or ironing or other last minute tasks and because we run our business in a way that is customer first, not profit first, we're able to cater to thier needs in a professional and excellent way.
We go the extra mile for our customers with impeccably high standards and extra hours if needed and we're able to do this because we don’t charge per hour.
The value of having a regular and dedicated housekeeper is not something we want to convince you of, it's simply a lifestyle. It’s ESPRIT.

From then on, for our regular cleaning clients, we simply ask for a spare key to be hidden somewhere or to be given a key code to enter the home with. We are consistently trusted, as insured house cleaning professionals to enter and lock our clients homes when we leave.

If you’d like to use our cleaning services more sporadically, each visit will take longer than if you were to have us come regularly. The more time between appointments, the more buildup there is.

After the cleaning, we simply send an invoice to you via email, which is due upon receipt. You can pay with Stripe, Papyal or via bank transfer after your service. If you do not have an email, you can stop by our office to pay also!


**We have to mention that any lack of payment from prior cleanings will prevent us from being able to provide services in the future, once your bills are paid we will be happy to return. If there is a history of continual late payments, payment prior to cleaning may be required.

Cleaning is more about the tools, equipment, effort and expertise involved. Our time is one small factor.

We understand that life happens. In order to help prevent any last minute cancellations, you will receive reminder emails and text notifications prior to your cleaning. ESPRIT cleaning does require a 48-hour notice for cancellation – email, phone call, text message or Facebook messenger are acceptable. At the time of cancellation, we will go over a time that works best to reschedule your cleaning. Any same day cancellations will be charged 50% of the cleaning fee estimate.

Integrity is our middle name. We will always mention an issue, a breakage, or anything worth noting to our customers. We don’t sweep things under the rug, literally and metaphorically (pun intended!). If anything is broken or damaged, our staff are trained to photograph it and report it immediately. Each cleaner is careful and respectful of your space, but we are all human and accidents happen. Once the damage is reported, we will contact you to discuss a quick and fair resolution. We alwaysl do our best to repair or replace an item that is broken. Each residential cleaner is fully insured, and therefore an insurance claim can be filed when applicable. If you have any irreplaceable or expensive items we ask that you put these away in a safe spot to ensure it’s safe keeping. Please note, we do not replace or repair items that had existing damage or were improperly installed.

Tips are never expected, but are greatly appreciated, and are accepted. The positive feedback is motivating for our staff and if you’d like to leave a review on our website and mention the name of your cleaner too they will receive a bonus from us! Leave a review on our Facebook page, we’d greatly appreciate that! 

We can provide services as often as you would like. ESPRIT Cleaning is happy to provide services weekly, biweekly, monthly or sporadically. Some clients request cleaning services for special events or move in and move out services. We’re happy to work on a no-contract basis, which means that you can update or change your service schedule to accommodate your needs or budget as they change. For commercial clients we can provide services either during the workday or after hours – whichever best suits you.

Value - why should I pay more for your cleaning services?

One word – VALUE.

I train all my cleaners to go the extra mile. We offer a free fridge cleaning service on your second recurring appointment with us and if we have some time left over after we’ve cleaned your home, I’ve trained each cleaner to go the extra mile, Clean a sliding door, spot clean walls, clean the front door, clean a dirty window, clean a fan, if you can do something extra, just do it.

We also include things in our general cleaning that other companies don’t, like cleaning all exterior of kitchen and bathroom cabinets and inside the microwave are all part of a standard clean – we don’t consider these extra.

We are VERY generous. So you can be sure that you’re always getting value for money. Our priority is helping you keep your home clean and in tip top condition.

Our Client Reviews

Excellent
Based on 10 reviews
Nicole Mills
Nicole Mills
5 June 2024
100% recommend this company. We have Tahnya and kasey do our fortnightly cleans and can not fault them . They are consistent with their high standard and go above and beyond Everytime . After trying many different companies and individuals to finally found great cleaners ❤️
alexandra
alexandra
27 April 2024
Tahnya was amazing!! She did a deep clean of my whole flat - it hasn’t been this clean since I moved in. She was keen to tailor the job to my specific needs and showed absolutely no judgement of my mess (something I was very nervous about). I’m so impressed with Tahnya’s work ethic, enthusiasm, friendliness and epic skills. I’ll be getting her back on a regular basis.
Margrette McCann
Margrette McCann
27 April 2024
Very punctual and efficient. I have had many cleaners in the past 12 months and none have done as good a job as Kasey did. Easy to arrange and friendly to talk to.
Penny Dorsett
Penny Dorsett
5 April 2024
Thank you Tahnya and team for the amazing job you did on my home. I booked a move in clean for my new home and I could not be happier. There was not a spec of dust anywhere, everything smelt lovely and looked shiny and new. I would not hesitate to recommend Esprit Cleaning to anyone looking for attention to detail and an amazing job. Thanks again!!
Felicity Connors
Felicity Connors
26 March 2024
My house was spotless when they had finished. Very happy with the service and highly recommend
Suzanne Curtis
Suzanne Curtis
14 March 2024
After having previous cleaners who were just really bad I am just so delighted with Esprit Cleaning. Casey cleaned my home thoroughly from top to bottom just like I would do if I could . And Tahnya, even though she is the boss, assisted and was just as fantastic. Such a highly professional company and one that actually cares about their work and their clients. I am just so very happy. Thank you !
Ashley Treseder
Ashley Treseder
26 February 2024
Finally found a quality cleaning company. Super friendly and felt completely comfortable with allowing access to our home. Very thorough with the job and highly recommended. 👌
Nicola Crendal
Nicola Crendal
17 February 2024
Fantastic service! I set up a regular service from this company because I was so happy
Kylie King
Kylie King
26 January 2024
Tahnya did a wonderful job
EDITH MCHUE
EDITH MCHUE
2 December 2023
Tanya did an amazing and thorough job. It looks great and smells great.
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Chrissy Wilson
recommends
November 20, 2023

After asking for recommendations for cleaners on the local FB page, Tahnya was the first person to contact me directly. We were moving from Sydney to Caves Beach and needed a house clean before the removals truck arrived the next day. I was worried because we wouldn’t know what time we would have the key until settlement had happened and we had made the drive from Sydney. Tahnya said she would be flexible on the day to fit in with what we needed and to just call her once we knew. She was waiting outside our new home before we arrived and was ready to go. She worked on the house that night and was back at 6am the next morning for another couple of hours before to make sure it was finished before the truck arrived. Just amazing service and professionalism from someone who is establishing her business. She did a great job and nothing was too much trouble. It was lovely to know the house had a decent clean before our first sleep. Can highly recommend Tahnya and her services!!

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Julia Rebecca
recommends
November 7, 2023

Tahnya did such an amazing job on her first clean with us, the kitchen looks like we just moved into the house!

Schedule Your First Appointment & Get A FREE Fridge Clean On Your Next Regular Clean.